At TCRunning Shop, we believe that nothing should slow down your journey—not even concerns about your personal data. Just as we’ve designed a checkout experience that’s as reliable and efficient as your favorite pair of trainers, we’ve built our privacy practices on the same principles: clarity, security, and unwavering reliability.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tc-runningco.com or make a purchase from us. We serve a global community of runners, from dedicated road racers and trail explorers to versatile cross-trainers, and we’re committed to protecting your privacy with the same dedication we bring to curating our performance gear.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.
1. Information We Collect
We collect information that you provide directly to us and automatically when you use our services:
Information You Provide to Us
- Personal Identification Information: Name, email address, shipping address, billing address, phone number
- Payment Information: Credit card details (processed securely through our payment gateway), PayPal account information
- Purchase History: Products you’ve purchased from categories like Footwear, Apparel, Nutrition, Accessories, and Closeout items
- Communication Data: Correspondence with our support team at [email protected]
- Account Information: If you create an account, we store your login credentials and preferences
Information Collected Automatically
- Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of visits
- Location Data: General geographic location based on IP address to determine shipping availability and currency display
- Cookies and Tracking Technologies: As described in Section 6 below
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, with a focus on the speed and reliability our running community expects:
- To Process Transactions: Complete your purchases of running gear, footwear, apparel, nutrition, and accessories
- To Fulfill Orders: Process, ship, and track your order through DHL, FedEx, or EMS from our Jacksonville hub
- To Communicate: Send order confirmations, shipping notifications, and respond to your inquiries
- To Improve Our Services: Analyze how runners interact with our website to enhance your shopping experience
- To Personalize Your Experience: Recommend products relevant to your interests (road running, trail, track & field, etc.)
- To Ensure Security: Protect against fraudulent transactions and unauthorized access
- To Comply With Legal Obligations: Meet regulatory requirements and respond to legal requests
Our Processing Promise: Just as we process and ship orders within 1-2 business days, we process your data with precision and care, using it only for the purposes outlined in this policy.
3. Data Sharing and Disclosure
We value your trust and do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf:
- Payment Processors: To securely handle credit card and PayPal transactions
- Shipping Carriers: DHL, FedEx, and EMS to deliver your orders worldwide
- Website Analytics: To understand how runners use our site and improve performance
- Customer Support Tools: To efficiently respond to your inquiries
Legal Requirements
We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of TCRunning Shop, our customers, or others.
Business Transfers
If TCRunning Shop is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
International Data Transfers: As we serve runners globally (excluding parts of Asia and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
- Access Controls: Limited access to personal information to employees who need it to perform their duties
- Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law
- Security Monitoring: Regular monitoring of our systems for vulnerabilities and attacks
While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and Correction: You can access and update your account information through your account settings
- Data Portability: Request a copy of your personal data in a structured, machine-readable format
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Opt-Out of Marketing: Unsubscribe from marketing communications by following instructions in our emails
- Cookie Preferences: Manage your cookie settings as described in Section 6
- Object to Processing: Object to our processing of your personal information in certain circumstances
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Contact for Privacy Inquiries:
Email: [email protected]
Address: 2674 Ventura Drive, Jacksonville, US 28540
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your shopping experience:
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart
- Performance Cookies: Help us understand how runners interact with our website to improve performance
- Functionality Cookies: Remember your preferences (like currency selection for international orders)
- Targeting/Advertising Cookies: Used to deliver relevant ads for running gear on other websites
Your Cookie Choices
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website, such as maintaining items in your shopping cart.
We may also use web beacons, pixels, and other tracking technologies to collect information about your visit, such as which pages you view and which links you click.
7. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: TCRunning Shop, 2674 Ventura Drive, Jacksonville, US 28540
Our runner-centric support team is here to ensure your privacy experience is as seamless as your checkout experience.
Every transaction fuels your next mile, and we’re honored to be part of your running journey. Thank you for trusting TCRunning Shop with your gear needs and your personal information.